Important informations about my figurines:
• All my figurines are 100% handmade and designed by me without using molds or bases.
• The figurines are made of high quality artist polymer clay and have a resin coating. This makes them a bit more durable than porcelain or ceramic items, but please do be careful when handling them, since they are delicate, handmade items.
• Some of my handmade figurines have a keyring attachments, but I don't recommend putting the figurines on actual keys because they can damage, scratch or even break the figurine when they knock together. I aim to make my figurines as durable as possible, though, and some of my clients have been using their figurines as keychains on their keys for years without breaking them, but I always advise that it's best to be careful with how you use them. I recommend using them as an indoor decoration or putting them in a place where they don't get damaged, for example on your backpack!
About packaging and deadnames:
• Don't worry about discreet packaging - as someone who lives in an oppressive country, I would never put any kind of LGBT+ decoration on the outside of the packages, considering that some people live in similarly conservative places. I usually just make some doodles on the letters or some pretty animal stamps.
• When checking out, please provide a full name that you can legally proove to the postal service in case your package gets lost. I know living with a deadname sucks, but if you let me know your chosen name in the "Need a leave a note or instructions?" box when checking out, I will make a little doodle card for you with your chosen name that will wait for you inside the package! This is fully optional of course!
Unclaimed order:
• If your order comes back as "unclaimed" I will notify you via the email you gave at checkout. If the order was not delivered properly because I mispelled your name or address, I will pay for your shipping and send it again. If you didn't pick up your package in time, you have to pay for the shipping again.
Damaged order:
• If your order comes damaged, please reach out to me immediately via email. Please ALWAYS attach a photo of the damaged item(s). We will discuss your opportunities, which can include sending the item back for repairment, full refund or partial refund, all based on the level of the damage and your preferences.
Wrong item:
• If you got the wrong item in the order, please let me know as soon as possible! Please attach a photo of the wrong item when you message or email me. I will give you a refund for the item or send you the one you originally ordered!
How long does the shipping take?
• I live and ship from Eastern Europe, Hungary. Shipping usually takes 2-4 weeks to the USA, 1-2 weeks to most European countries and 2-4 week to rest of the world. There's an additional week where I pack the items and bulk-ship them (I usually bulk-ship once a week or more if I have 10+ orders). Please note that after I hand the package over to the shipping service, it is outside of my control, I can't affect how much time it will take for the package to reach you exactly.
My order hasn't arrived yet! What should I do?
• If your order still hasn't arrived after 1-1,5 months, firstly please call your local postal service. After I hand the package over to the shipping service, I only know as much about its whereabouts as you. If your order won't arrive, I will give you a refund. There have been cases where the package was left in the postal service's storage for 2 months so it's always best to wait first, and to call them.
Can I commission you for a clay charm or figurine?
• My custom commissions start at €65+ shipping (€10). The final price will depends on the complexity of the figurine. Multiple limbs and the complexity of the patterns/painting raise the price! The work usually takes 2-4 weeks but it can be more if I'm very busy or struggling with health problems.
• I can make: creatures, animals, multiple limbs/heads, pets.
• I can't make: mecha, humans, creatures standing on two legs (unless the tail functions as a "third leg" supporting them), OCs.
*I uphold the right to all my character designs (except for commissioned work of pets or OCs). By purchasing my work, you do not claim ownership over my character designs or have the right to use them as your own.
Thank you for your support!
Barna (@sakrafka)